Citizen's Charter - DILG-CAR Official Website

Citizen's Charter

 

Republic Act 9485, otherwise known as the Anti-Red Tape Act of 2007 essentially redefines public service by putting the interest of the public first and foremost as the end goal of government service delivery. It mandated all government offices and agencies including local government units and government-owned and controlled corporation to deliver public service in the most efficient manner for the sake of the convenience of the public. It intends to remove red tape by doing away with cumbersome procedures in the government agencies’ provision of services to the public. It seeks to prevent graft and corruption in government and at the same time, improve efficiency in government service delivery.

 

RA 9485 helps promote integrity and accountability in government service by requiring all government agencies to set up their respective citizens’ charters, conduct an inventory of their existing systems and procedures and come up with reforms to improve their system and processes.

 

Section 6 of RA 9485 prescribes that

All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen's Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:

 

(a) The procedure to obtain a particular service;

(b) The person/s responsible for each step;

(c) The maximum time to conclude the process;

(d) The document/s to be presented by the customer, if necessary;

(e) The amount of fees, if necessary; and

(f) The procedure for filing complaints.

 

All provinces, cities and municipalities in the region have completed and are implementing their respective Citizen’s Charter. Barangays are also required to craft their respective Citizen’s Charters.

 

No. of Barangays with Citizen’s Charter (as of March 31, 2013)

 

Province

No. of Barangays

No. of Barangays with Citizen’s Charter

Percentage of Barangays with Citizen’s Charter

ABRA

303

292

96.37

AAPAYAO

133

133

100

BAGUIO CITY

128

128

100

BENGUET

140

109

77.86

IFUGAO

175

175

100

KALINGA

152

60

39.47

MT. PROVINCE

144

144

100

TOTAL

1175

1041

88.60

 

For details, view Barangay CC, 1st Quarter 2013

 

Monitoring of Citizen's Charter implementation is done through the use of the Anti-Red Tape Act - Report Card Survey (ARTA-RCS) for Local Governments.

 

 

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